At Via Carte Inc. (“Via Carte”), protecting the privacy of users and their personal information is top priority. This Privacy Policy shares how Via Carte collects, utilizes, disclose, and manage your personal data in alignment with generally accepted industry standards and practices.
PERSONAL IDENTIFICATION INFORMATION
Via Carte may gather personal identification information from users through various means, such as when users browse our website, register on the site, complete a form, participate in a survey, or engage in other activities, services, features, or resources offered on our site. Users may be requested to provide their name, email address, mailing address, phone number, or other pertinent information as deemed necessary.
Via Carte will only collect personal identification information from users if they willingly submit such information to us. Users always retain the option to decline providing personally identifiable information, although doing so may limit their access to certain services or limit their ability to participate in certain site-related activities. Nonetheless, visitors to Via Carte’s website (and other portals) can access information about products and services without divulging any personal details.
NON-PERSONAL INFORMATION NOT DIRECTLY INDENTIFYING INDIVIDUALS
Via Carte may collect non-personal identification information about users such as the operating system, generally technical information and the Internet Protocol address of your internet service provider when interacting with Via Carte’s website.
COLLECTION OF INFORMATION:
Via Carte may, based on the customer’s relationship and purposes, collect certain personal information from users when they engage with our services, visit our website or other portals or communicate with us. This information may include the following categories of personal information:
• Contact Information – this includes personal details such as name, address, email address, and phone number. We collect this information to communicate with our customers regarding their transactions, account status, and customer support inquiries;
• Financial and Transactional Information – this includes financial details such as credit card numbers, bank account information, transaction history, and billing address. This information is necessary to process payments, facilitate transactions, and prevent fraudulent activities;
• Identification Information – this includes government-issued identification documents, taxpayer identification numbers (e.g., National Insurance number, Social Security numbers or other national identification number) and other forms of identification used for identity verification purposes;
• Professional or Employment-Related Information – this includes applicant and resume data, such as education and work history; information about qualifications for the position, such as skills and credentials; professional interests and goals; information collected for employee qualifications, such as right to work documentation and references;
• Device and Usage Information – this includes information such as IP addresses, browser types, operating systems, and device identifiers. Additionally, we may gather information about the usage of our website and services, including pages visited, actions taken, and duration of sessions, to improve user experience and security;
• Geolocation Data – this includes geolocation information to provide location-based services or enhance the security of transactions. Geolocation data may include GPS coordinates, Wi-Fi access points, and cell tower information;
• Biometric Data – this includes information such as biometric identifiers or biometric information, such as fingerprints or facial recognition data, for authentication purposes or as part of fraud prevention measures;
• Social Security Numbers and Tax Information – this includes (when applicable) Social Security numbers, tax identification numbers, or other tax-related information;
• Compliance Data – this includes records maintained to demonstrate compliance with applicable laws; records related to consumer preferences, such as your opt-ins and opt-outs of marketing programs; and records related to data subject rights requests;
• Communications – this includes including emails, chat transcripts, and customer support interactions, to address inquiries, resolve issues, and improve service quality and any other forms of communications between the users and Via Carte;
• User-Generated Content – this includes user reviews, feedback, or comments. This information may be collected and used to improve our products and services or for marketing purposes with appropriate consent; and
• Other Information – this may include demographic information, preferences, or any additional data provided by customers while using our services.
UTILIZATION OF USER INFORMATION
Via Carte may utilize users’ personal data for the following non-exhaustive purposes:
• The information will be used for verifying user identity and mitigating instances of fraud;
• The information will be used to comply with legal and regulatory obligations; particularly as it relates to the prevention of money-laundering;
• The information will be used to personalize the user experience by helping Via Carte to understand how its users use the services and information provided on our site (and other portals);
• The information will be used for facilitating payment processing and executing transactions;
• The information will be used to communicate service updates, promotions, and relevant information to the user, where permissible under applicable laws;
• The information will be used to improve Via Carte’s service and website offerings based on user feedback and needs;
• The information will be used to communicate any changes to Via Carte’s site, other portals or general business as deemed necessary;
• Via Carte may use this information to process transactions or conduct any other business that is provided for on Via Carte’s site and other portals. Note that this information will not be shared with outside parties except to the extent necessary to provide the service;
• The information will be used to provide users with information users have signed up for/agreed to receive on topics and promotions that may be of interest to them; and
• The information will be sued to send users periodic emails pertaining to their desired services. It may also be used to respond to their inquiries, and/or other requests or questions. It will also be used where users have opted in to any mailing lists organized by Via Carte.
DISCLOSURE OF USER INFORMATION
Users’ personal information may be shared with third parties under the following circumstances:
• Regulatory Authorities – personal information may be disclosed to regulatory authorities, government agencies, law enforcement, or other entities as required by law or to comply with legal obligations, such as anti-money laundering regulations, tax reporting requirements, or court orders;
• Business Partners – personal information may be shared to business partners, affiliates, or third parties with whom Via Carte collaborates to offer joint products or services, conduct marketing activities, or for other legitimate business purposes. Such disclosures will only occur with appropriate consent or as permitted by law;
• Merchants – personal information may be disclosed to merchants or sellers with whom customers engage in transactions to facilitate the processing of payments, order fulfillment, and customer support;
• Financial Institutions – personal information may be disclosed to financial institutions such as banks, credit card companies, and payment processors to facilitate transactions, process payments and verify account information.
• Service Providers – personal information may be shared with third-party service providers who assist us in providing our services, including IT support, customer service, fraud prevention, and data analytics. These service providers are contractually obligated to maintain the confidentiality and security of the information and are to use the information only for the purposes of providing the agreed-upon services;
• Potential Investors – personal information may be shared in the event of a merger, acquisition, sale of assets, or other corporate transaction, to potential acquirers or investors as part of the due diligence process, conflict checks or to facilitate the transaction;
• Legal and Professional Advisors – personal information may be disclosed to legal, financial, or other professional advisors, including attorneys, auditors, and consultants, for the purpose of obtaining legal advice, conducting audits, or seeking professional assistance in managing our business affairs;
• Marketing and Advertising Service Providers – personal information, with the relevant permission, may be disclosed to third-party marketing and advertising partners for the purpose of conducting marketing campaigns, advertising activities, or providing personalized content or offers to customers;
• Affiliated Companies – personal information may be shared with affiliated companies or subsidiaries within our corporate group for internal administrative purposes, operational efficiency, or to provide integrated services to customers; and
• Other Third Parties – Personal information may be disclosed to other third parties with appropriate consent or as permitted by law for purposes consistent with this Privacy Policy or as necessary to fulfill contractual obligations or legitimate business interests.
SECURITY MEASURES
Via Carte employs robust security measures to safeguard the user’s personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
THIRD PARTY LINKS
Via Carte’s website (and other portals) may contain links to the sites and services of its partners, suppliers, advertisers, sponsors, licensors and other third parties. Via Carte disclaims any responsibility for the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from its site.
Users should also be aware that the content and links for these third-party sites may be constantly updated. Similiar to Via Carte, these sites and services may have their own privacy policies, terms of use and customer service policies. Users are advised to always exercise caution when interacting with any other website, even websites with links on Via Carte’s site, as these sites may be subject to their own terms and policies.
DATA PROTECTION
Via Carte implements suitable data collection, storage, and processing protocols along with security measures to prevent unauthorized access, modification, disclosure, or deletion of your personal information, username, password, transaction details, and data stored across our portals.
The safeguards maintained include physical, electronic and procedural safeguards to protect all user information. Additionally, Via Carte has instituted and rigorously enforces industry-leading safety and security protocols to uphold the confidentiality of users’ information.
USERS RIGHTS TO DATA
Users will have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and object to processing, subject to legal limitations. Users may also have the right to data portability where applicable.
DATA RETENTION
Via Carte will keep users’ personal information as long as needed to carry out the purposes stated in this Policy, unless a longer retention period is required by law. Once the relevant retention period ends, the information will be securely deleted or archived.
INTERMEDIARY SERVICE PROVIDERS
Where cardholders have been introduced to Via Carte through an intermediary, these cardholders should contact these intermediaries to access their relevant information. This helps ensure that access to the information is only provided to the authorized individuals, subject to the intermediary’s verification processes.
Should concerns arise regarding the practices of an intermediary and the handling of personal information, users should consult the privacy notices provided by these companies and contact them directly for assistance with any privacy requests.
EMPLOYMENT APPLICATIONS
For persons who have applied for employment with Via Carte, the personal information supplied by you to us for this purpose will be used and retained for recruiting, compliance and other reasonable human resources purposes.
UPDATES TO THIS PRIVACY STATEMENT
This Privacy Statement may be periodically amended to reflect changes in our practices or applicable laws. Users are encouraged to revisit and review this statement regularly for any updates.
By your continued use of our services or continued interactions with us, you consent to the collection, processing, and disclosure of your personal information as described in this Privacy Policy.
WEB BROWSER COOKIES
Via Carte’s website (and other portals) may utilize “cookies” to improve user experience. A user’s web browser stores these cookies on their hard drive for record-keeping purposes and occasionally to track information about them. Users may choose to disable cookies or to receive alerts when cookies are being sent. However, please be aware and advised that certain elements of the site may not function properly if cookies are disabled.
ASSENT
By using this site and other Via Carte portals, you, the user, communicate your assent to this privacy policy and terms of service. Should you disagree to this policy, or any element contained in it, you are invited to refrain from using our site and other portals. Your continued use of the site after any changes to this policy are posted will constitute your acceptance of those changes.
CONTACT US
Should you have any queries or concerns regarding the information contained above, please address your concerns to us by email at [email protected].
