Operations Client Relationship Manager
Card Schemes

Work from home
Full Time

Seeking Operations Client Relationship Manager to liaise between internal department heads and key clients for onboarding and maintaining Card Programs.
Experience working for Card Provider or Digital Wallet Provider in B2B role required.
This is a work from home position. Must be willing to attend Clients in various timezones.
Responsibilities include
  • Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship
  • Serves as the primary contact and client liaison during delivery of a solution, regardless of the client's geographic location
  • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship
  • Represents the company to the client and the client to the company
  • Responsibility for client satisfaction, maintaining client communication and overall management of client relationship
  • Has profit and loss responsibilities
  • Works to maintain and grow the client relationship while ensuring ongoing customer service
  • Leads sales effort for incremental revenue opportunities and contract renewals
  • Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new products or services
  • Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements
  • Manages operational aspects of projects and is responsible for oversight of vendors and subcontractors
  • Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement
Job Brief
Ideal candidate has solid knowledge of the Card Issuing and/or Processing industry with good leadership skills. Establishes operational objectives and work plans, and delegates assignments to other professionals who provide services to clients managed by the incumbent. Involved in developing, modifying and executing policies that affect immediate client operations and may have a minor impact to the organizational unit or division. Works on issues where analysis of situations or data requires a general knowledge of organizational objectives of the enterprise and/or the client's business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with management or senior management levels within the enterprise and/or client organizations. Typically manages one or more client relationships.
BSc/Ba in business, computer science or related 80%
Communication verbal/written: clear/concise/professional 95%
Working knowledge of ViaCarte systems 100%
Ability to understand/apply concepts 98%
Projects handling skills 97%
Analyze and solve problems 89%
Remote team skills, internal/external 94%
Flexibility, versatility, dependability 97%
Banking or finance related experience 85%
Proactive in gathering information and sharing ideas 94%
Customer service skills 100%
English skills 100%
Spanish Skills 50%
flexibility of hours 65%